Shipping & Returns Policy

Merchandise Sales

At this time Colorado Creations Quilting can only sell products and ship these products within the United States.

Customer Care

We pride ourselves in providing the highest quality of customer care! Colorado Creations Quilting wouldn’t be here without you! Our goal in starting this company was to serve our customers with respect, instill trust and provide quality products. If you should have any problems with an order or the website please let us know by contacting us at support@coloradocreationsquilting.com. Our top priority is making sure you are a satisfied customer. 

Price match assurance

We want to give you one-stop shopping experience. So, if you can show us a current published regular price (sales or clearance prices do not qualify) on the same fabric or notion that we sell, we’ll be happy to match that price. It is necessary first to contact us at support@coloradocreationsquilting.com.

Refunds and Returns Policy

We realize that you have multiple choices when it comes to shopping for quilt-related items and we thank you for shopping at Colorado Creations Quilting LLC.  We do our utmost best to get your order right the first time. That being said, occasionally there is a need for an exchange or return. If you determine that an order or part of an order is unsatisfactory and desire to make an exchange or return, you have up to 30 days from the date of purchase to contact us for a resolution. After 30 days has passed, we unfortunately can’t offer you an exchange or refund. Shipping costs will be paid by the customer as it is your choice to return the item.

Returns

To be eligible for a return, your item must be in the original packaging, in same condition in which you received them (must NOT be washed or cut, no cigarette or other odors, no pet hair etc.) and unused. Any cut-to-order fabric or kit will be charged a 15% restocking fee. On pre-packaged items, there may be no restocking fee, provided that the package is not opened. It is necessary first to contact us at support@coloradocreationsquilting.com. Your name, item description, date of purchase and a reason will be requested to process item  We will then send you further instructions regarding how to handle your situation. Non-authorized returns will not be accepted and marked as "return to sender”. Please remember to pack the item securely. Any shipping on returns will be at the expense of the buyer.

We can’t accept returns because of the nature of these items (unless they arrive damaged or defective):

• Patterns, books and PDF downloads (due to copyright laws)
• Any item that is returned without initial authorization from CCQ
• Sale or clearance items
• Special orders
• Gift Certificates

Cancellations

An order may be canceled as long as the fabric has not been cut and/or order filled. Just contact us at support@coloradocreationsquilting.com as soon as possible so that we can start the refund if those conditions have been met.  

Exchanges

We can only replace items if they are defective or damaged. Shipping delays, (especially if you only purchased the first class mail option) is not grounds for a  replacement. We will exchange the damaged good for the same item. Obviously, with fabric, sometimes the item will no longer be available, in which case we will do our best to replace it with a similar item or issue a full refund upon receipt and verification of the item. Please send an email to support@coloradocreationsquilting.com. We will notify you within 3 business days as to how to further handle the situation.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Again, shipping charges will not be refunded.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at support@coloradocreationsquilting.com.

Shipping with respect to returns/exchanges

Once the return/exchange is approved, you should mail your product to:

You will be responsible for shipping the returned merchandise back to us and for paying for your own shipping costs. Shipping costs are non-reimbursable. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Any loss in value will be deducted from the refund amount. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping

We do our best to get your package to you in a timely manner.  Our shipping policy is 1-3 business days from the date the order is submitted should you choose priority mail. However, many times we have your order prepared and shipped within a few hours of placing the order. We ship Monday through Friday (except holidays or when there is a notice on the front/home page that order processing will be delayed for a given reason). In the rare instance your shipment becomes lost, please contact us right away.  Please know that should you purchase first class mail option, although the rate is the least expensive method of shipping, it's like putting a postage stamp on an envelope and hoping the United States Post Office gets it there safely. For this reason I strongly suggest that you purchase  either a first class package or priority mail with a tracking number.

Priority Mail Domestic Shipping includes up to $50 insurance.  We do not ship internationally at this time.